Change Management 
and Training Delivery Mastery

Course Outline

Duration:  2-3 Days

This course covers change management activities for Google Apps deployments.

Days 1 and 2 focus on change management activity planning for the three workstreams: readiness, communications and training. Emphasis is placed on understanding best practices and how to apply them in different customer situations. At the end of the two days, participants are expected to be able to tailor readiness, communications and training activities to a specific customer's needs. 

Day 3 of the course provides advanced information on training material development and delivery for Google Apps deployments. Participants will review best practices in instructional design and training delivery. At the end of Day 3, participants will deliver a portion of a Google Apps course to their peers.

Who should attend this class?
  • Project Managers
    • Experience in managing large-scale implementations, time management, and budget constraints.
  • Change Management Specialists
    • Understanding of change management methodologies (communication, training, and ongoing support for users during the Google Apps deployment life cycle)
  • Trainers
    • Delivery of Google Apps training to customers
We recommend that:
  • Day 1-2: Project Managers, Change Management Specialists and Trainers participate
  • Day 3: Trainers participate;  Project Managers and Change Management Specialists attend if possible (optional)

  • Google Partner who has completed a contract with Google
  • Basic knowledge of project management
  • Basic knowledge of change management
  • Recommend attending Apps301 -Deployment Planning Workshop